Reading the posts above, it sounds like many others have had the same problem as me. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Improve your internet connection, whether it’s slow or you can’t connect. Technician: No extra cost – If QuickStart’s unavailable. Hello, Me and mother currently have not recieved internet for an entire month. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. broadband activation has been delayed for 2 weeks. Safe to say we’re still waiting. There may also be a £9. com & Community; Broadband. Check if there are any temporary issues that are affecting service near you. I. 5 days x £5 = £25. Installation of a landline and broadband installation takes approximately 14 days. This process can take up to ten days. I asked him if there is a way to use the equi. Swish Wi-Fi 6 Router (New) Wi-Fi Analytics. Changed my broadband over from Sky to BT, sky worked fine. Hello Louise_E Many thanks for the stock reply. They have no clue about my order until I called them on 15/06. Latest broadband statistics show that Southampton has the fastest average download speed, clocking in at 166. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. 4. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. . The best way to ha. skip to search. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. Changed my broadband over from Sky to BT, sky worked fine. Get our superfast unlimited fibre broadband. Order 13th Auguest for a line install and act. . BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Get ready. Received TV box, hub and told that phone line was active. You can then return and watch NOW on your BT TV Box as. I have not recived an email or text to say the broadband and landline has been activated which I understand may be normal. The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. . Try our broadband speed tips. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. Check services in your area, solve issues, track orders and get in touch - all from the app. Every day I call different phones, which I get from BT's employees, to have finally someone who turns on this unfortunate service, but not effectively. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Its now the next morning an. Hi all, I have a new build property. Solved: I have been a BT broadband customer for about a year. Business; Find a store Network Status Checker Mobile Mobile PhonesBusiness; Find a store Network Status Checker Mobile Mobile PhonesCancelling your broadband agreement in your cooling-off period. You can then manage your BT TV account and change your Netflix plan. . Pay only £1/month for the first three months of your broadband and TV package, then just £50. BT mini hub activation frustration. 95 setup cost depending on the package. You might see an "Activate discovery+" at that point. There may be a delay if the cabinet is full, and BT Retail are waiting for a port to be free. If you are still having. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Checkout now. We were told we couldn't add TV services until the phone and broadband were activated. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. Chat is available between 7am and 10:45pm, 7 days a week. 8 up, which is consistent with past results. Since then and currently speed has reduced to c 11Mbps. Came online to check my bt account to see what it was saying and. BT are supposed to activate my home broadband on 15/06 . I ordered broadband and it was due to be activated with an engineer visit on the 7th. I was watching a Twitch stream at the time it went down. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. 5m ethernet cable we’ll send out with your box. apps@bt. Or there might be a problem with your broadband. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. My activation date for Infinity 1 was Monday of this week. My phone line activated as expected, but not the broadband. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info. Until today I paid for Sky ADSL2+ broadband for her. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. Plusnet charges £49. My original order was cancelled for no reason. New 24-month BT Broadband contract required. You have had too many unsuccessful attempts to login. 18+ See T&Cs*. Great all round service from BT and Sky. You can easily connect the hub yourself. . The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. No. Broadband speeds There are simple ways you can boost performance and get the best from your broadband. Those fees aside, there’s no upfront charge for. Any still September 2017 Vodafone still appear to have issues getting service activated. Ask the BT Community. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. Thanks for posting back @haggisbasherman. How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. Xbox Game Pass Ultimate on BT 1. Pay monthly phones; Pay as you go phones; Apple. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. Today is 12th of September We are still without Internet. Since then there has been a series of problems including routing errors, cable work. I moved into a property mid May, and ordered phone and broadband with Zen. 50 cheaper per month. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). On the day of activation, connect your new router to the master phone socket. . Re: Activating TNT sports on BT. Yes. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. I am currently in the process of switching from BT to Sky. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. He gives me a router to take home and I cancel with BT. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. Get help with your BT broadband. Every time I am told to. Hi there. BT have been no help at all just saying this is a problem with openreach. I don’t have internet still. With BT TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. Hi, I’m hoping someone might be able to help or shed some light on my problem. More options. Here's how to sign in on your BT TV device (e. Set up and use your BT Extras such as; BT Wi-fi, BT Email, BT Cloud and more. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. BT. Reading the posts above, it sounds like many others have had the same problem as me. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Hi , Thank you for posting and welcome to the Community. . Since then there has been a series of problems including routing errors, cable work. On 17/06 BT support team told me that there is a glitch in the orde. I'm sorry if you're having problems setting up the BT Sport on your EE service. Most of our contracts are 24 months, but we do have some that are 18. Home phone including Digital Voice; BT. Power light is red. 20-02-2023 04:51 PM. To take your BT services with you when you move home, please let us know you're moving. This would have been shown on the notes part of that page you displayed. That increase. I had an activation date of Apr 26th, but there is no connection. How to install your broadband, fix connection issues, improve your speed and more. We're proud to use the EE network for our mobile service. If this isn't the case the first thing to try is restarting your hub. Please check your settings “. . I did this on 30th of November and was given an activation date of. Re: BT FTTH (fibre-only) activation problem [ re: Gal12 ] [ link to this post ] FTTH needs two visits - first installs the fibre to the outside of the property, the second will run the fibre from the outside to the location where you wanted the fibre modem installed and they will bring that bit of hardware with them. Back to Top. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. Just signed up to Infinity coming over from Sky regular Broadband. Transferred to technical team, and prompty cut off. ADSL/Copper broadband; BT Fibre. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. You may have created a BT ID if you placed your order. Terms apply. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. Not able to tell me what the issue is or when it will be fixed. 76 - 02/12/2020. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). . Still no help; Options. Yesterday was my activation day and I waited in for the engineers. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. Flexible and affordable sim only deals with no contract. Activation was set to be on the 19th. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. 99/month when bundled with Fibre 1 superfast broadband thereafter. For the home For business and public sector For global businessAnd if you're an existing BT customer, you can start receiving all the Hybrid Connect benefits right now. BT Broadband customers get at least two free licences and can. Pay nothing until Spring 2024. Home phone including Digital Voice; BT. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. Quality of ServiceFirst of all apologies for the long post but here goes. 00 per month for months1-3 £40. BT broadband moving house over the phone. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. Cue several months of waiting. . I have been trying to activate the BTsports app since it was launched without success. Options. Our network reaches over 99% of the UK, so we've got you covered. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. I was given an activation date of 20/01/2014. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. Signed up 2 weeks ago and activation was today. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Email; Billing. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). Here's how to sign in on your BT TV device (e. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. What does your master. I ordered BT fibre broadband to my new address on 5/7/23. I called bt again and was promised it would be on by midnight on the 22nd. Power light is orange. He gives me a rout. . If you fail to activate your card within this period, the card will be cancelled, and you will not be. Log in to My BT. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. 31-08-2021 1:10 PM. Received notification that landline has switched but nothing on broadband. This was closely followed by Stockon-on-Tees, with a download speed of 166. Black Friday deal. Month 4 from £32. 677 Mbit/s. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. Hello I'm sorry to hear about this experience, I completely understand your frustration. Keep track of your bills and usage. Existing customers will continue to have access to BritBox on BT TV as usual. The "Activate" button on my Product management page is still live but if. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. Your activation date isWell it's supposed to be today before 12pm and I'm still waiting just under 4 hours to go but I'm not holding my breath after reading of similar problems regarding BT broadband activation I've even had the email confirming I've got broadband but no we haven't , tempted to cancel this and go with skyLearn about BT Sport, available with Broadband. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Still not activated. If your activation or start date is delayed, we'll let you know by text, email, or phone. My activation date was the by midnight on the 21st but never happened. ACTIVATION. Home phone & Mobile. He gives me a rout. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. So, reading other posts, I am not alone with my recent activation issues. 900 Mbps Upload + Download. It has fibre to home. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. We don't no when you will be activated. . To find out which speed is right for you, see our Cheap Broadband guide. My second order was not made correctly and whilst the third order has gone through, my Sports channels keep dropping out and no one knows why. Announcements, Guides & Community Updates; The Lounge; BT. to dept. Region No. For the first week I was getting download speeds c 19Mbps. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. PlusNet broadband - problems getting connected. My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. Hi there, I was due to have my infinity broadband activated today (25th Jan). We’ll do what we can to help. 15th December old BT broadband line disconnected. Annual price changes and terms apply. I ordered broadband and it was due to be activated with an engineer visit on the 7th. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. Connect to your BT broadband hub over wi-fi or use the 1. They have a large number of electronic components which can fail. With fibre all the way to your home, no copper cables. 2. 24 month contract. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. But she decided to move to BT Fibre 1. So I'm waiting patiently for any news, bu. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. That is where your problem started. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. £51. Full fibre 500 activation. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. Activation Day - Still no internet or dial tone. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. Had an email saying activation date and engineer visit for the 13th July 2016 (today). Hi community, I've been with BT for many years, I've got fiber broadband, i moved home and was giving today as my activation day anytime up to 23 30pm tonight, I'm only asking because i got a text message and email saying that it is now up and running and they will be turning off my temporary 4g mini hub in the next few. Hi Please speak to our Live Chat broadband team, they can look into this for you. 24 month contract. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. Check the black cable with the grey connectors on the end is. I did a speed test right after I got the confirmation text earlier today. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. Once completed you could have requested a new phone number. However, there is usually a £9. BT. com & Community; Broadband. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. Moving home. That is where your problem started. Edit - No issues listed on the service status page. 2: Seeker. Average speed* 67Mbps. 1. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. I hope this is the right forum area - apologies if not. The Openreach database is primarily attatched to a phone number, that is their USO. Signed up 2 weeks ago and activa. Until today I paid for Sky ADSL2+ broadband for her. We moved from Sky to BT after they failed to activate our broadband. Community; Community; Announcements. This may look like those shown below , or something similar. I am going through the usual problems with Openreach and activating my broadband. Track my order >. . My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. I ordered BT fibre broadband to my new address on 5/7/23. Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. When the service starts. If you’ve got one of these, try these checks. . my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. . BT customer service phone numbers (broadband, mobile or phone line) problems. Confused about broadband activation. Change the playing field, expect problems. @Sue_7. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. Connect to our 4G mobile network for browsing, streaming and downloading. 5cm in size. This activation date was then missed with BT customer services say there had been a. An irritating new glitch has. so there was no issues there… now all there was to do was wait for it to be activated. BT are supposed to activate my home broadband on 15/06 . Home phone including Digital Voice; BT. It doesn't mean there's anything wrong with your broadband. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. You can set up your broadband at any time, but it won't start working until your home has been activated. My engineer visit and activation date was scheduled for 26/7/23. We moved from Sky to BT after they failed to. If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. I bought two new Advanced Digital Home. . 15th December old BT broadband line disconnected. Every time I am told to. . Transferred to technical team, and prompty cut off. Track my order >. Full Fibre, also known as FTTP (fibre to the premises), is built on the UK’s most reliable broadband technology. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. There are apparently issues for sky subscribers also. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Options. Good evening all . In certain situations, the start of your broadband service may not occur. Contact us. Having issues with your hub? Call us on 0800 800 150. . I've just got of the phone to customer support having been told that there was a 'problem. You can set up. Hi. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. 5 days a. If you’ve moved into a new-build home and your phone or broadband isn’t. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. If you like a post, or want to say thanks for a. She has been with BT for landline for years (well over 30 years). You can also watch Prime Video on thousands of eligible devices, such as. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). But she decided to move to BT Fibre 1. Aargh! I'm at the end of my tether here. BT broadband and Sport from £1 a month for 3 months. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. 0800 587 4787Activate Work Mode and Game Mode. . Every time I am told to. For the first week I was getting download speeds c 19Mbps. Plusnet charges £49. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. Re: Broadband Activation Delayed - Latest. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. I called BT and reported the same issue and they asked me to wait until 26th May due to bank holiday weekend. But she decided to move to BT Fibre 1. My Bills & Payments. Received my router but am not to plug in until text message. I ordered ultrafast fibre 1 on the 22 of October. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. Stay on the screen with the 6-digit code while you grab your phone or. My TV.